Security Zone Manager

About the role

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Responsibilities

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Resolve, document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Chair property Safety Committee and coordinate all monthly safety meetings
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Maintain driver’s list of hotel employees who are approved to operate company vehicles
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes
• Inform General Manager of all matters concerning safety and security
• Work with hotel department managers to coordinate hotel safety program
• Work with department managers to develop customized work area safety sheets
• Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures
• Have appropriate equipment located at hotel
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Monitor operation status of CCTV security system and radio and paging equipment
• Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
• Coverage of random locker checks as necessary
• Decisiveness
• Agility in multitasking
• Ability to make decisions on imperfect information
• Bias toward action
• Strong investigative skills
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required

Qualifications

• Minimum five years experience as a Security Supervisor or five years related management experience
• Outstanding organization, planning, and leadership skills
• Thorough knowledge of OSHA regulations
• Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
• Able to make decisions on imperfect information
• Agility in multi-tasking
• Bias toward action
• Strong investigative skills
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required
• Must be able to work a flexible schedule, nights, weekends and holidays as required