Security Area Manager

Overview

The Area Manager of Security is responsible for supporting the overall safety and security operations of Carowinds Amusement Park, ensuring a safe and enjoyable environment for all guests and team members. This position plays a key leadership role within the Security Department, providing direct oversight of daily operations, supervising security personnel, and ensuring compliance with park policies, procedures, and applicable laws and regulations.

Responsibilities

• Exercises supervision over Captains, Sergeants, Corporals, subordinate officers and support staff.
• Maintain contact with supervisory staff to coordinate department activities.
• Oversees and may personally participate in responding to and investigating criminal and procedural violations, obtaining evidence, compiling information and preparing case reports.
• Attends and represents the department or its officers at court hearings.
• Maintains availability by radio or phone for consultation on major incidents and / or emergencies.
• Communicates pertinent information to the Security Manager and Executive Management.
• Operates a company vehicle in accordance with departmental policy and procedure.
• Adheres to and enforces all Six Flags and specific Park policies and procedures, including, but not limited to, safety, attendance and EEO policies, and demonstrates commitment to customer service in all aspects of employment.
• Oversees scheduling, interviewing, hiring, and recruiting of all department personnel to ensure appropriate daily coverage and managing budgets.
• Oversees designs, updates and delivers all departmental training.
• Ensures accurate and up to date records of training for all departmental personnel.
• Aid in preparing annual budget and monitors compliance.
• Analyze and recommend improvements to department equipment and facilities and propose logical solutions within the budget to the Manager of Security for approval.
• Research, organize and execute departmental purchases as approved by the Manager of Security.
• Research, write and revise the Department Manuals and Policies.
• Recommend, assist, and lead in employee discipline procedures.
• Review and approve reports.
• Conduct periodic performance evaluations on appointed personnel.
• Leverage all available tools and technology to their fullest potential in support of loss prevention efforts, Security and Emergency Management.
• Develop and manage an internal auditing team.
• Maintain awareness of emerging trends in risk assessment, loss prevention, social media and open source.
• Implement innovative strategies to safeguard assets and operations and anticipate future challenges.

Qualifications

• Bachelor’s Degree (4-year College or University) in Criminal Justice or Law Enforcement Management or equivalent work experience.
• 1 – 4 Years Law Enforcement related experience preferred.
• At least 21 years of age.
• Possess a valid driver's license.
• Possess or have the ability to obtain NC and SC armed Security Officer certification.
• Must be able to obtain SC SLED certifications as an Armed Security Officer and Trainer.
• Must be able to obtain a certificate in non-confrontational investigative interviewing techniques.
• Must be highly organized, self-motivated and able to perform well under pressure and receptive to feedback.
• Ability to communicate effectively with guests, employees, management, and Law Enforcement Agencies.
• Must possess a working knowledge of Criminal Law.