Security Shift LeaderF Full Time varying shifts weekends & holidays

Job Summary

Responsible for the overall operations and functioning of the Safety and Security Department in providing service, support, protection and assistance with the standard of care to the hospital community by safeguarding and securing the hospital; its facilities and property.

Example Of Essential Functions

• Manages violent and aggressive behavior or any misconduct by patients, visitors or staff.
• Leads and directs activity during emergency situations.
• Maintains order and enacts corrective measures during internal/external disasters.
• Readies the helicopter landing area.
• Escorts medical personnel to patient location.
• Provides support for patient transports.
• Demonstrates diplomatic relations and service-oriented skills.
• Conducts escorts.
• Provides assistance with disabled and locked vehicles.
• Controls access and egress.
• Secures patient’s medication, valuables and belongings, as requested.
• Provides direction, support and assistance to staff members for daily functions of Security department.
• Reviews paperwork, ie, incident reports, accident reports, etc.
• Maintains accurate record of incidents and investigates complaints, as necessary.
• Enforces the restrictions assigned to loading dock area, fire lane, no parking area, handicap parking, and physician parking.
• Maintains control of emergency vehicle access.
• Maintains CCTV system, Access Control System, IVIS Badging System, Emergency/ Information Intercom System and FRED system, as needed.
• Performs maintenance operation of Panic Alarms.
• Performs Safety Inspections.
• Investigates security incidents, conducts interviews and reviews surveillance information, as needed/requested.
• Compiles evidence and completes reports/documents of findings.
• Affords support to local law enforcement.
• Testifies in court, as required.

Required Knowledge, Skills And Abilities

• Knowledge of safety and customer related operations preferred
• Possesses strong interpersonal skills and techniques and the ability to take initiative and give direction as situations dictate.
• Excellent verbal and written communication skills.
• Computer skills to assist with control desk operation.
• Ability to stand for long periods of time.
• Possesses ability to provide direction and management of security officer performance, routine operations and functions of security department.
• Ability to take control of volatile situations and issue commands as situation’s dictate.

Minimum Education, Training, And Experience Required

• Minimum of a high school diploma required.
• A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred.
• No experience required, but 1-3 years of security or related experience preferred.
• Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides.
• Must submit to and pass a criminal background check.
• Must obtain within the first 6 months and maintain throughout employment:
• De-Escalation Training
• International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
• CPR
• Must demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
• Communicates by radio in a clear, concise and professional manner.
• Demonstrates proper use of Security vehicle to supplement routine duties or special requests.
• Understands and uses computer equipment, maintaining confidentiality of information and password.
• Demonstrates proper use of patient restraint equipment.
• Adheres to department/hospital policies and procedures in performing duties and assignments.
• Understands and informs others of hospital fire safety procedures.
• Always wears appropriate protective equipment during interaction with patients.
• Washes hands after every patient interaction.
• Adheres to all safety-related and Security Department policies.
• In the first 6 months demonstrate the ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression;
• Effectively manage a high volume of activity.
• Patient Contact
• Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups: _

Physical Demands

• Medium-Heavy Work – Lifting up to 75 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 35 pounds while walking.
• Pushing or pulling up to 115 pounds infrequently or greater than 115 pounds occasionally (no more than once per hour).
• Ergonomic Risk Factors: Repetition, Forceful Exertion, Awkward Posture, Contact Stress.

Reporting Relationship

Reports to Supervisor

Varying Shifts, Weekends & Holidays

Full Time

Pay Range

$18.09 - $24.24