Security Officer - Full-time (Varied Shifts, Weekends and Holidays)
About the role
This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.
Responsibilities
- Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
- Provides escorts for staff, visitors and patients as requested.
- Apprehends criminal violators when necessary and appropriate.
- Provides emergency response to a variety of situations.
- Applies patient restraints as needed.
- Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
- Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
- Maintains strict confidentiality at all times.
- Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.
- Keeps supervisor informed at all times.
- Prepares and submits written reports and daily events in a complete, timely and accurate manner.
- Logs all responses and incidents.
- Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.
- Performs fire drills as required.
- Aids in morgue releases.
- Ensures medical record checklist for expired patients.
- Supports the tissue recovery team.
- Maintains CCTV and Access Control system.
- Readies and secures helicopter landing area.
- Escorts medical personnel to patient location.
- Supports patient transports.
- Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
- Acts as a first responder to HazMat incidents.
- Creates safety awareness among patients, visitors and staff.
- Actively takes part in any Safety and Security quality improvement initiatives.
- Troubleshoots parking gates machines when necessary to ensure proper operation of all parking equipment.
- Maintains all hospital issued uniforms and equipment.
- Conducts a wide range of customer services.
- Manages visitor’s entry into the hospital.
- Maintains proper and safe visitation.
- May have to work other shifts as necessary.
- Performs other duties as necessary or assigned.
Requirements
- Possesses and exhibits strong customer service and communication skills.
- Exhibits him/herself as a consistent performer in all areas of job responsibilities.
- Maintains and at times exceeds standards.
- Demonstrates sound judgement and is an effective member of the team.
- Sets and at times exceeds personal and team goals.
- Works effectively both independently and in teams.
- Able to multitask.
- Able to handle diverse, complex and stressful interpersonal situations and crisis management scenarios.
- Strong risk analysis, organizational and problem solving skills.
- Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
Qualifications
- Minimum of a high school diploma required.
- No experience required, but 1-3 years of security or related experience preferred.
- Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides and meet the following requirements: No violations within the previous 3 years to include DUI, reckless driving convictions or felony driving convictions.
- Must submit to and pass a criminal background check.
- Must obtain within the first 6 months and maintain throughout employment: De-Escalation Training, International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification, CPR.
- Must demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
- Communicates by radio in a clear, concise and professional manner.
- Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups: Neonate (0 thru 30 days), Infant (31 thru 12 months), Child (13 months thru 12 years), Adolescent (13 years thru 17 years), Adult (18 years thru 65 years), Geriatric (66+ years).
Skills
- Customer Service
- Communication
- Problem Solving
- Risk Analysis
- Organizational Skills
- Customer Interaction
- Physical Stamina
- Confidentiality
- Emergency Response
- Patrol
- Investigation
- Fire Safety
- Security Procedures
- Medical Record Management
- Vehicle Operation
- Equipment Maintenance
- First Aid
- De-Escalation Techniques
- Fire Drills
- Visitor Management
- Transportation Support
- Workplace Violence Response
- HazMat Incidents
- Employee Assistance Programs
- Financial Planning
- Education Assistance
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Income Replacement
- Long-Term Disability
- 403B Retirement Plan
- Employee Assistance Program
- Shift Differential
- Overtime Pay
Benefits
Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package.
Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
Frederick Health offers a robust Paid Time Off program for eligible employees.
Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
All employees have access to free financial planning sessions.
We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education.
If position is part-time, salary will be pro-rated based on scheduled hours.
The pay range may also vary within the stated range based on specialty if applicable.