Security Project Technician Milwaukee, WI

About the role

Convergint is seeking a full-time Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including both small and large-scale projects.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a mentor to less experienced staff and may supervise workers in testing, tuning, and adjusting equipment.
• Execute most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects and make recommendations regarding quality of work and potential changes in scope.
• Assist in continuously improving customer satisfaction through consultation with engineering personnel and advice to management.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Solid technical skills and experience in fire alarm systems and/or electronic security systems.
• Proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Advanced computer skills including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications.
• Product-Specific Certifications: Required based on specific equipment used.
• Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS certifications preferred.