Security Project Specialist 3 - Huntsville, AL

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our dynamic team. The primary responsibilities include:

• Installing, programming, system start-up/check-out, certification, and related customer training on assigned Fire, Security, and/or Building Automation projects.
• Delivering assigned projects effectively and within budgeted cost and time schedules.
• Acting as the key interface for technical support with the customer and maximizing customer satisfaction.
• Mentoring less-experienced staff.

Responsibilities

As a Security Technician, you will:

• Install, program, test, repair, and service a substantial variety of systems and equipment, including security, fire alarm & life safety, and/or building automation.
• Provide technical support and training for the customer, ensuring customer satisfaction.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs of substantial variety and complexity for systems.
• Take ownership of onsite projects, ensuring safety, quality, and performance.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Perform all work in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards, as well as suggestions for product improvements.
• Participate or assist with developing customer presentations or similar new business development activities.
• Execute all the technical aspects of multiple projects, including preparation of project deliverables such as submittals/shop drawings/training documentation, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects, including supervision and oversight of subcontractors and installation work; make recommendations regarding quality of work and potential changes in scope, and identify ways to continuously improve customer satisfaction.
• Provide performance feedback to management regarding Project Specialists I and II.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure, consistently meeting the needs and wants of the customer without prompting.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; adaptable to more complex requirements.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings; advanced math skills (for some positions, includes calculating area, velocity, resistance, voltage, etc.).
• Highly proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Education: College degree, trade school, or equivalent experience; minimum 5-7 years relevant experience; preferred experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Skills

• Exceptional customer focus and ability to work under pressure.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Advanced mechanical and electrical aptitude and ability to read blueprints and drawings.
• Advanced math skills (for some positions).
• Highly proficient computer skills, including familiarity with MS Office applications.

Benefits

Convergint offers a comprehensive range of benefits designed to support your well-being and career growth:

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental, and Vision Plans.
• Life insurance and Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Company Culture

We foster a supportive, accessible, and inclusive environment where all individuals can reach their maximum potential both within the company and in their personal lives. We offer various programs and exceptional benefits to ensure a healthy work-life balance and professional growth.

Contact Information

To learn more about Convergint and the exciting opportunities available, visit our careers site at convergint.com/careers.