Security Project Specialist 3 - Duluth, GA

About the Role

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will install, program, system start-up/check-out, certify, and provide customer training on assigned projects, ranging from small to large and varying in complexity. As a Security Technician, you are part of a dynamic team that supports your growth as Convergint expands.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to thrive both at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and are built on a foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, which may include security, fire alarm & life safety, and/or building automation.
• Act as the key interface for technical support and training for customers, ensuring maximum customer satisfaction. Escalate only the most complex issues to higher levels.
• Read blueprints, schematics, manuals, and other specifications to determine installation procedures. Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write a variety of non-routine programs for systems.
• Ensure Convergint Technologies is the customer’s first choice for service by acting as “our customer’s best service provider” at all times.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate specific projects, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Mentor less experienced staff using technical knowledge and skills. May supervise workers in testing, tuning, and adjusting equipment to achieve optimum performance.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; proactive in meeting customer needs.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Strong programming skills and proven ability to troubleshoot problems and seek solutions.
• Self-starter who works well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, crimpers) and ability to read blueprints and drawings. Strong math skills may be required for some positions (e.g., calculating area, velocity, resistance, voltage).
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills, including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites regularly. Minimal overnight travel may be required.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years of relevant experience.
• Preferred (but not required): Relevant field service experience.
• Certifications: Product-specific certifications, industry-specific certifications, and/or licenses (e.g., Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS).

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life Insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.