Security Project Specialist 3 - Jackson, MS

About the role

Convergint is seeking a full-time Security Technician to join our dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Provide technical support and training to customers, ensuring high levels of customer satisfaction.
• Read blueprints, schematics, manuals, and interpret manuals, wiring diagrams, and repair equipment using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a mentor to less experienced staff and may supervise workers in testing, tuning, and adjusting equipment to optimize performance.
• Identify potential project risks, communicate to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Collaborate with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Assist in the overall coordination of specific projects, recommending quality of work and potential changes in scope, and identifying ways to enhance customer satisfaction.
• Execute most of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.

Requirements

• Exceptional customer focus and ability to work under pressure.
• Technical skills and experience in fire alarm systems, and/or electronic security systems.
• Programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including working with various hand and power tools, reading blueprints and drawings, and performing calculations.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications, industry-specific certifications, and/or licenses.

Skills

• Customer Focus
• Technical Proficiency
• Problem Solving
• Communication Skills
• Interpersonal Skills
• Mathematical Aptitude
• Computer Literacy
• Technical Writing
• Project Management
• Mentoring
• Teamwork

Benefits

• Company Holidays and Paid Time Off
• Medical, Dental, and Vision Plans
• Life Insurance and Disability Plans
• Wellness Program
• Tuition Reimbursement
• 401K Matching Plan
• Colleague Assistance Program
• Competitive Salary and Compensation Plan
• Vehicle Reimbursement Plan or Company Vehicle
• Corporate Social Responsibility Day
• Parental Leave