Security Project Specialist 1 - Huntsville, AL

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join our team. In this role, you will be part of a dynamic environment that supports growth and development as the company expands.

About Us

With 20 years of proven growth and exceptional performance, Convergint’s mission is to be our customer’s best service provider. We prioritize diversity and are built on a foundation of 10 Values and Beliefs that drive our culture, making us the #1 global, service-based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities through the solutions we provide.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and/or building automation, with guidance as needed.
• Serve as the key interface for technical support and training for customers, ensuring high levels of customer satisfaction.
• Refer complex issues to higher-level colleagues.
• Read and interpret blueprints, schematics, manuals, and other specifications to determine installation procedures, with minimal assistance required for more complex tasks.
• Interpret manuals, schematics, and wiring diagrams to repair equipment using knowledge of electronics and standard test instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as “our customer’s best service provider” to ensure Convergint remains the customer’s first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and suggestions for product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work closely with the Project Manager and/or Operations Manager to coordinate projects, recommend quality improvements, and identify ways to enhance customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; proactive in meeting customer needs.
• Willingness to learn technical skills related to fire alarm systems and/or electronic security systems.
• Self-starter who works well with minimal direct supervision.
• Solid mechanical and electrical aptitude (e.g., experience with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Qualifications

• Education: High School diploma or GED, or equivalent experience.
• Preferred (but not required): 1-3 years of relevant field service experience.

Benefits

• 10 company holidays and paid time off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401K matching plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.