Security Project Specialist 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Technician to join their dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provides technical support and training for customers, ensuring customer satisfaction.
• Familiarizes with blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Interprets manuals, schematics, and wiring diagrams, repairs equipment, and uses standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Writes routine programs for systems.
• Acts as a key interface for technical support and training, ensuring Convergint Technologies is the customer's first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management on customer satisfaction, product performance, installation techniques, and standards, and suggests product improvements.
• Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager, assisting in overall project coordination, recommending quality of work, and identifying ways to improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and seeking to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter with strong mechanical and electrical aptitude (ability to work with a variety of hand and power tools).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

Skills

• Technical skills in fire alarm systems, electronic security systems, and building automation.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of basic blueprints, schematics, manuals, and other specifications.

Benefits

• Company holidays and paid time off.
• Medical, dental, and vision plans.
• Life insurance and disability plan.
• Wellness program.
• 401(k) matching plan.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate social responsibility day.
• Parental leave.