Security Project Specialist 1

About the role

A full-time, enthusiastic, results-driven, and forward-thinking Security Technician is needed to join Convergint's dynamic team. The role involves installing, programming, system start-up/check-out, certifying, and customer training on assigned projects, including small or less complex projects.

Responsibilities

• Install, program, test, repair, and service a variety of systems and equipment, including security, fire alarm & life safety, and building automation, with guidance as needed.
• Provide technical support and training to customers, ensuring customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams, and repair equipment, using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write routine programs for systems.
• Act as the primary point of contact for technical support and training, ensuring customer satisfaction.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and standards, as well as suggest product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects, recommending quality of work, and identifying ways to improve customer satisfaction.
• Perform other duties and responsibilities as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and seeking to meet the needs and wants of the customer without being prompted.
• Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self-starter with strong mechanical and electrical aptitude, capable of working with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel required.

Skills

• Technical skills in fire alarm systems, electronic security systems, and building automation.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Paid parental leave.

Requirements

• Education: High School/GED or equivalent experience.
• Preferred Experience: 1-3 years relevant field service experience.