Security Operations Center Operator

Responsibilities

• Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
• Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
• Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Communicate verbally or in writing in a clear and concise manner while in stressful situations.
• Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
• Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
• Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
• Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions, to include radio transmissions and using a notification platform.
• Take responsibility for assigned tasks.

Qualifications

• High school graduate or equivalent.
• Minimum of two years of experience working in a security environment or dispatch center.
• Proficient in Microsoft Excel and PowerPoint.
• Proficient in English composition.
• Must be able to sit or stand for long periods of time without debilitating discomfort.
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.