Security Operations Center Operator

Essential Functions of the Job

• Be assigned to a regular SOC post or special post; assignments may change daily and without notice.
• Monitor security surveillance cameras, access control, and art protection systems.
• Answer phones and operate an IP-based telephone system.
• Operate a radio and use multi-channel communications.
• Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
• Provide after-hours operations support.
• Evaluate information and respond with the appropriate communication and dispatch procedures.
• Maintain discretion when sensitive and confidential information is revealed.
• Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.
• Remain calm in emergency situations.
• Participate in daily roll call and training.

When Assigned a Non-SOC Post

• Maintain high visibility while on assignment.
• Maintain a positive, empathetic, and professional attitude towards guests.
• Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.
• Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.
• Aid visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
• Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor.
• Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
• Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).
• Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.

This Position Requires

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience as a Security Operations Center Operator or Control Room Operator required.
• Must possess a valid California BSIS guard card OR be able to obtain one prior to your first day of employment.
• Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).
• An average typing speed of 45WPM.
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
• Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge).
• Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email.
• Flexibility to work various shifts including weekends and holidays.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage