Security Operations Center Operator

Location: Mt. Laurel, NJ Phone Number: 215-904-5408 Job #: 158419BR

About the job:

Prioritizes excellent customer service. Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation. Responsible for detailed report writing that will involve a general understanding of critical incident escalation. Handles sensitive and confidential information with limited supervision. Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes. Coordinates security guards and paid police details as needed. Actively monitors and facilitates the occurrence of security-related incidents. Assesses threats based on incoming data and makes decisions based on findings. Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval. Monitors access control systems and acts in response to an alarm, breach, or malfunction. Appropriately responds to security operations notifications and requests made by internal and external parties. Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency. Supports onsite contract security staff. Conducts open-source research to answer specific questions and develops intelligence products.

Requirements:

1-2 Years CCTV/Control Room Security Experience Required Microsoft Office Skills Required (Excel, Powerpoint) Requires OPEN AVAILABLITY (rotating days off, including weekends) **New Jersey SORA License Required**

Skills:

Strong Customer service and communication; Call center/phone experience preferred. Strong documentation, investigative, and report-writing skills. Intermediate computer skills Strong attention to detail Demonstrated proficiency with Microsoft Office and other PC-based programs Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment Comfortable with ambiguity and working with large amounts of data and information Ability to prioritize tasks while working with competing priorities Ability to collaborate in and support a team environment Ability to work independently Ability to plan and successfully complete tasks within specified timelines Ability to solve problems

Physical Requirements:

Occasional travel may be required Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces The ability to occasionally lift and/or carry weight under 25 lbs. Ability to read, write, and comprehend instructions on a regular basis Ability to apply common sense reasoning to handle problems involving standardized situations Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

Pay:

$23.00 / hour

Schedule:

1: First Shift, 8:00AM-4:30PM 2: Second Shift, 4:00PM-12:30AM 3: Third Shift, 12:00AM-8:30AM