Operator, Security Operations Center

What You'll Do

• Cook up with security teams and other partners during emergency and routine events, including other general customer service-related calls
• Conduct investigative video reviews and report findings
• Dispatch security, fire, EMS, or other response personnel as required
• Provide exceptional customer service while supporting external partners with requests via email and/or phone
• Aid in conducting investigations and update requestors in a timely manner
• Aid during afterhours with routine badging requests
• Maintain vigilance over fire alarm systems, investigate and document as they come in to the internal fire team
• Accurately record all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

What You'll Bring

• 1+ years of experience in dispatch, call center, or a security operations center environment
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
• The ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
• The capacity to work all shifts including nights and weekends
• The capability to solve problems analytically

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with a $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid (Basic Life, AD&D, Short-term and long-term disability insurance)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program