Security Operations - Center Operator

About the role

Allied Universal is seeking a Security Professional for a Dispatch Position in Normal, IL. Must be able to work weekends and any shift. Pay Rate: $25.00 / Hour.

Responsibilities

• Heavy Customer Service Background - highly motivated people dedicated to outstanding customer service.
• Maintain monitoring of all security, communications, and fire/life safety systems via provided monitoring systems.
• Respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms.
• Accurately document routine and unusual events.
• Make emergency notifications as required.
• Maintain strict adherence to policies, procedures, standards, etc.
• Monitor and respond to all security/life safety system alarms.
• Communicate effectively during emergencies and non-emergency calls.
• Act as liaison between all departments and the security department.
• Handle complaints and unusual/critical event information as directed.

Requirements

• Must be 21+ years of age.
• High school diploma or equivalent.
• One or more of the following: Service in Military Branches / Police, Bachelor’s degree, 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911), 2 years of verifiable data entry experience.
• Advanced computer skills and proficiency; Google Applications.
• Ability to analyze high stress situations and dispatch appropriate teams.
• Ability to adapt in a dynamic work environment under pressure.
• Ability to prioritize workload based on urgency.
• Ability to remain calm in the face of adversity.
• Organized with strong attention to detail.
• Demonstrated analytic and critical thinking skills.
• Flexible working schedule to include nights and weekends.
• Ability to type 40+ words per minute accurately.

Qualifications

• Must possess a high school diploma or equivalent.
• Must possess one or more of the following: Service in Military Branches / Police, Bachelor’s degree, 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911), 2 years of verifiable data entry experience.

Skills

• Advanced computer skills and proficiency; Google Applications.
• Ability to analyze high stress situations and dispatch appropriate teams.
• Ability to adapt in a dynamic work environment under pressure.
• Ability to prioritize workload based on urgency.
• Ability to remain calm in the face of adversity.
• Organized with strong attention to detail.
• Demonstrated analytic and critical thinking skills.
• Flexible working schedule to include nights and weekends.
• Ability to type 40+ words per minute accurately.

Benefits

• Eligibility for enrollment in company's retirement plans.
• Seven holidays annually paid at time and a half, if worked.

Pay

$25.00 / Hour

Schedule

Nights and weekends.

Benefits

• Seven holidays annually paid at time and a half, if worked.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com