Security Officer I - Entry Screener - Dollywood Theme Park - Full Time Seasonal

Summary Of Essential Functions And Responsibilities

• Be generally friendly and caring
• Greet all Guests in a friendly and professional manner
• Control park access at Host, Guests and Service entrances
• Search bags by visual and/or mechanical device
• Must be able to work adjacent to and properly operate electronic Metal Detection Unit and hand-held wands
• Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
• Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
• Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
• Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
• Must be able to work in an outside environment, standing for an extended time, in all types of weather conditions
• Take possession of lost property and bring to Lost & Found

Education And Experience Required

• Must be at least eighteen (18) years of age
• Must have a high school diploma or equivalent
• Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
• Able to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobile: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods