Security Officer Full Time Emergency Call

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Full Time Emergency Call Management in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional at a financial institution location, you will coordinate communications, monitor access control and alarm systems, document activity, and dispatch appropriate resources for security-related incidents. You will help maintain a professional, responsive environment while delivering exceptional customer service. Join Allied Universal, where an agile, reliable, and innovative team puts people first, works together, and acts with integrity.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and emergency response activities at a financial institution location.
• Receive, prioritize, and dispatch calls for service, alarms, and other security-related incidents to appropriate personnel and/or emergency responders.
• Monitor communication systems, cameras, access activity, and alarm notifications; document incidents, requests, and dispatch actions in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through established reporting channels.
• Maintain accurate dispatch logs, incident reports, and shift communications while supporting regular and random patrol activity around the business and perimeter.

Requirements

• Possess 3 or more years of combined law enforcement, military, or security-related experience, or a college degree.
• A guard card or license is preferred.
• Be comfortable using a computer or tablet.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject