Security Lobby

About the Role

Our Customer Service Officers support Harvard Protection in our goal of providing best-in-class security and life safety services. Customer Care personnel are responsible for providing professional, customer-focused security and life safety services for the people and property they protect.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the assigned facility or building
• Monitor the environment to detect suspicious and unsafe activity
• Become familiar with incoming and outgoing traffic, customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, and guests in a professional manner at all times
• Answer questions and assist guests and employees in a customer-focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know and enforce facility/building policies and procedures within required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property
• Follow established emergency action planning and procedures
• Monitor alarms and systems as required
• Prepare reports on accidents, incidents, and suspicious activities as directed

The essential duties and responsibilities may differ by customer location assigned.

Requirements

• State or municipality mandated security officer license
• Minimum High School Diploma, GED, or equivalent
• Reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and a friendly, professional demeanor
• Neat and professional appearance
• Computer skills and ability to operate and manage security and communication devices
• Ability to write routine correspondence, including log entries and incident reporting

Previous contract security, law enforcement, military, or customer service experience is helpful.

Benefits

• Health & welfare benefits
• Dental and vision coverage
• Sick leave
• Vacation
• 401K enrollment opportunities

Pay

$23.00 per hour

Schedule

Saturday and Sunday, 7:00 AM – 3:00 PM