Security Lobby -38388

About the role

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Become familiar with facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed

Requirements

• Minimum High School Diploma, GED or the equivalent
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills and friendly, professional demeanor
• Neat and professional appearance
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices
• Write routine correspondence, to include log entries and incident reporting
• Previous contract security, law enforcement, military, customer service experience helpful

Qualifications

• State or municipality mandated security officer licenses

Skills

• Interpersonal communication skills
• Professional demeanor
• Computer skills
• Security patrol skills
• Emergency response skills

Benefits

• Competitive hourly pay rate
• Health & welfare benefits
• Dental benefits
• Vision benefits
• Sick leave
• Vacation
• 401K enrollment benefits

Pay

$20.75/Hr.

Schedule

Monday - Friday 4pm - 12am