Security Lobby-39638
About the role
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.
Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.
Responsibilities
- Maintain a professional demeanor while aiding customers, employees, visitors, and guests
- Maintain a visible presence in the facility / building assigned
- Monitor the environment, with the ability to detect suspicious and unsafe activity
- Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
- Greet customers, visitors, staff, tenants, guests in a professional manner always
- Answers questions and assists guests and employees in a customer focused, supportive manner
- Answer all phones in a professional manner
- Permit authorized persons to enter property and monitor entrances and exits
- Know the facility / building policies and procedures, and enforce them within the required limits
- Perform required patrols of designated areas on foot or in vehicle
- Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
- Follow established emergency action planning and procedures
- Monitor alarms and