Security Installation Technician

About the role

The Installation Technician will support commercial security system installations throughout the Pittsburgh area. This role involves installing, configuring, programming, and commissioning commercial security systems, as well as providing technical support and delivering end-user training.

Responsibilities

• Install, configure, program, and commission commercial security systems
• Support and troubleshoot intrusion, access control, fire alarm, and CCTV/video systems
• Perform system testing and final commissioning activities
• Provide technical support both remotely and onsite as needed
• Deliver end-user training and system demonstrations to customers
• Collaborate with project managers, engineers, installers, and other technical teams
• Absorb and resolve complex technical issues
• Complete service reports, installation documentation, and project records
• Maintain a high level of customer satisfaction through professional communication and support
• Ensure all work complies with company and industry standards

Requirements

• 3-5+ years of experience working with electronic security systems or related Information Technology environments
• Hands-on experience with: Access Control Systems, CCTV / Video Surveillance Systems, Intrusion / Alarm Systems, Security System Installations
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong customer service and client-facing experience
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license and reliable transportation

Preferred Qualifications

• Degree in Electronics, Information Technology, or related field
• Experience programming and commissioning commercial security systems
• Knowledge of Honeywell or other major security platforms
• Low-voltage cabling experience
• Security industry certifications or technical licenses
• Experience working with fire alarm systems

Technical Skills

• Access Control
• CCTV / Video Surveillance Systems
• Intrusion Systems
• Alarm Installation
• Security System Programming
• System Commissioning
• Technical Support
• Low-Voltage Cabling
• Honeywell Systems
• Customer Support & Training