Security (Foundation Room) - Citizens House of Blues Boston

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

About the role

This role involves giving proper recognition to Foundation Members, Live Nation Executives, and VIPs to instill appreciation for their membership and patronage. Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues. Provide assistance to Members regarding the timing of their reservations, maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members, and ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.

Responsibilities

• Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues.
• Provide assistance to Members regarding the timing of their reservations.
• Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members.
• Constant observation of Lounge area and Podium to uphold the ambiance of the Room.
• Articulate vocabulary with the ability to adapt and socialize with current audience.
• Exemplary and professional grooming standards.
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.
• Prevent and resolve altercations among guests.
• Lead guests and other employees in emergency evacuation procedures and provide assistance.
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue.
• Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search.
• Enforce House policy regarding photos/videos/recording devices.
• Safeguard against theft and property damage.
• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift.
• Set up area before opening (stanchions, table configuring, etc.).
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift.
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.

Requirements

• Flexible schedule and ability to work late hours.
• 3 years work experience interacting with people in a positive environment.
• Read, write and speak English fluently.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.
• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Tolerance of all cultures, music and art forms.

Skills

• Preferred Bi-lingual.
• Cash handling experience.
• Experience recognizing valid ID’s.
• Experience in a live music environment.
• Self-defense training.
• VIP service experience a plus.
• Experience using metal detection equipment.

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful.
• Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.