Venue Security - Citizens House of Blues Boston

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Venue Security maintains the safety and security of all staff, artists, vendors, and guests during concerts and special events at Citizens House of Blues Boston.

What This Role Will Do

• Cover guests and their belongings with metal detectors and pat downs to ensure no prohibited or harmful items enter the venue.
• Check identification of guests who appear to be under 30 years old who are drinking alcohol.
• Identify improper behavior and questionable individuals, alerting management.
• Communicate clearly using radios, hand signals, and flashlights.
• Remain in constant contact throughout the shift.
• Support venue staff in handling situations involving disorderly conduct, verbal or physical altercations.
• Aid in crowd control, maintaining a good flow and avoiding crowding.
• Prevent and resolve altercations among guests using de-escalation tactics.
• Assist with the removal of guests from the premises.
• Set up and break down stanchions, bike racks, metal detectors, etc.
• Safeguard against theft and property damage.
• Assist patrons over barricades.
• Ensure safe evacuation during building emergencies.
• Carry out security rounds after events, ensuring a safe environment and that all guests have cleared the building.

Required

• One year experience working within a security field.
• Flexible schedule with the ability to work late nights, weekends, and occasional mornings.
• Ability to perform duties in a professional manner and appearance.
• Ability to make independent and good judgment decisions within proper policy and procedures.
• Position requires extended periods of prolonged standing and working on your feet.
• Must be able to lift or move up to 50 lbs using proper lifting techniques.
• Must be able to work in an environment that is fast-paced, loud, and at times stressful.
• Read, write, and speak English fluently.
• Acceptance of all venue events which includes various cultures, music & art forms.
• Bi-lingual experience preferred.
• Experience working in a concert venue, barricade, or in a live music environment.
• Customer Service experience.
• Experience recognizing valid ID's.
• Experience in incident report documentation.
• Self-defense training.
• Experience using metal detection equipment.
• Crowd Manager certification.
• AED/CPR certification.

Physical Demands/Working Environment

• Working environment is fast-paced, often loud, and stressful.
• Position requires extended periods of prolonged standing and working on your feet.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.