Foundation Room Security

Job Summary

The Role: Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals.

Responsibilities

• Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
• Provide assistance to Members regarding the timing of their reservation
• Provide assistance to all positions and communicate effectively with others to enhance members experience
• Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members
• Constant observation of Lounge area and Podium to uphold the ambiance of the Room
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Able to anticipate guests’ needs
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Prevent and resolve altercations among guests
• Lead guests and other employees in emergency evacuation procedures and provide assistance
• Maintain control by circulating through your work area throughout the shift
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
• Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
• Enforce House policy regarding photos/videos/recording devices
• Safeguard against theft and property damage
• Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

Qualifications

• Required:
• CA Food Handlers Card
• Current Guard Card or PSO Card
• Proof of Completion – 8 or 16 hour certification course
• Proof of completion – 2 hour BSIS annual recertification course
• If guard card is greater than 1 year old.
• Flexible schedule and ability to work late hours
• 3 years work experience interacting with people in a positive environment
• Read, write and speak English fluently
• Must be able to lift or move up to 25 lbs using proper lifting techniques
• High School Diploma or equivalent
• Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving
• Skills in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Tolerance of all cultures, music and art forms
• Preferred:
• Bi-lingual
• Cash handling experience
• Experience recognizing valid ID’s
• Experience in a live music environment
• Self defense training
• Experience using metal detection equipment

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
• Must be able to lift or move up to 25 lbs using proper lifting techniques