Music Hall Security Door Host - House of Blues Cleveland

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses enable Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

About the role

A Music Hall Security crew member will be responsible for maintaining the safety and security of all crew members, artists, vendors, and guests. They create and maintain a positive and uplifting experience for diverse groups of individuals within the venue.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Negotiate when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Prevent and resolve altercations among guests
• Lead guests and other employees in emergency evacuation procedures and provide assistance
• Safeguard against theft and property damage
• Communicate clearly using radios, hand signals and flashlights, remaining in constant contact throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)

Preferred

• High School diploma or equivalent
• Experience in a high volume, fast-paced work environment
• Experience recognizing valid ID's
• Self-defense training
• Experience using metal detection equipment
• EMT or other medical background

Physical Demands/Working Environment

• Extended periods of prolonged standing and/or working on your feet
• Must be able to lift or move up to 35 lbs. using proper lifting techniques
• Willing to commute to downtown area (discounted $7 parking available daily)
• Working environment is fast paced, can be hot, and/or loud

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.