Restaurant Host - House of Blues Cleveland

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses enable Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans attending Live Nation Entertainment events each year. For more information, visit www.livenationentertainment.com.

About the role

A Restaurant Host is responsible for greeting and welcoming guests, providing venue information, assisting with table assignments, and ensuring guest satisfaction. Key duties include maintaining atmosphere control, following safety and sanitation standards, and managing the flow of guests.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through the work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening, running, closing procedures, check out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Occasionally work special events scheduled within the venue
• Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
• Utilize the HOB reservation/wait system and control the flow of guests in the restaurant
• Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
• Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
• Show guests to tables and guide them to additional areas within the venue
• Anticipate and respond to guest needs
• Market current and future shows and events by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
• Polish and clean all entry doors/windows throughout the shift
• Ensure restaurant dining rooms and bathrooms are clean and stocked to par at all times

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Efficient in basic computer skills

Qualifications

• High School diploma or equivalent
• Experience in a high volume, fast-paced work environment
• Experience recognizing valid ID's
• Point of Sale knowledge, preferable MICROS
• Experience with Open Table and/or other reservation software
• Previous Customer Service/Host experience

Skills

• Attention to detail
• Positive attitude
• Teamwork
• Work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Efficient in basic computer skills

Benefits

• Free concert tickets
• Dog-friendly offices
• Progressive benefits like student loan reimbursement and adoption/fertility support

Pay

Hourly

Schedule

Flexible, nights and weekends