Music Hall Cocktail Server - House of Blues Cleveland

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses enable Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans attending Live Nation Entertainment events each year. For more information, visit www.livenationentertainment.com.

About the role

A Music Hall Cocktail Server is responsible for anticipating guest needs, upselling food and beverage, and providing exceptional customer service in a high-volume, fast-paced concert hall environment.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening and closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
• Occasionally work special events scheduled within the venue
• Interact with guests in a natural, friendly demeanor, cultivating repeat business
• Suggestively sell menu items to guests
• Take and deliver food and beverage orders promptly, maneuvering trays through large crowds
• Prioritize and organize drink orders
• Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems
• High School Diploma or equivalent
• Experience in a high volume, fast paced live music environment
• Experience recognizing valid ID's
• Cash handling experience
• Beer, Wine & Liquor knowledge, current with latest drink trends
• Point of Sales knowledge, preferably MICROS

Skills

• Attention to detail
• Positive attitude
• Teamwork
• Customer service skills
• Interpersonal skills
• Knowledge of cocktail tray service, basic food service, drink recipes and garnishes
• Point of Sales knowledge

Benefits

• Flexible schedule including nights and weekends
• Discounted parking available daily
• Opportunities for career and personal growth
• Committed to diversity and inclusion

Pay

Hourly plus tips

Schedule

Flexible, nights and weekends