Cocktail Server - VIP & Music Hall House of Blues Houston

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts promotes more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs connecting over 1,000 brands with the 98 million fans attending Live Nation Entertainment events each year.

Live Nation’s Concerts Division fosters a fun and upbeat work culture with opportunities ranging from free concert tickets to progressive benefits like student loan reimbursement and adoption/fertility support. The company is certified as a Great Place to Work and recognized as one of People Magazine’s “50 Companies that Care.”

About the role

• Provide proper recognition to Foundation Room Members, Live Nation Corporate Executives, and VIPs to instill appreciation for their membership and patronage.
• Maintain impeccable knowledge of upscale dining service steps.
• Demonstrate expert confidence in bottle and wine service.
• Upsell and offer food and beverage suggestions to guests.
• Possess extensive knowledge of culinary terms, methods, and upscale cuisine.
• Guide guests through their dining experience using expertise and recommendations.
• Execute flawlessly the standards and procedures of Bottle Service.
• Adapt vocabulary and socialize professionally with diverse audiences.
• Handle cash and Point of Sales (POS) systems.
• Manage intoxicated guests in a positive and safety-minded manner.
• Anticipate and respond to guest needs proactively.
• Suggestively sell beverages and menu items, take orders, and communicate drink orders to the bar via POS.
• Deliver drinks while maneuvering trays through large crowds.
• Maintain atmosphere control by circulating through the work area.
• Remove dirty glasses, dishes, and ashtrays from tables, including lifting/moving bus tubs up to 25 lbs.
• Keep tables and floors clean, including wiping spills and removing obstacles.
• Maintain House of Blues safety and sanitation standards.
• Follow housekeeping standards per HOB policy.
• Request identification from guests who appear under 30 years of age.
• Ensure responsible alcohol service per local ordinances, alcohol awareness training, and HOB policies.
• Recognize and refuse service to intoxicated guests courteously while prioritizing safety.
• Process cash, credit card, and Travelers check transactions according to HOB policy.
• Handle comp and void checks per HOB policy.
• Assist other servers and staff as needed.
• Attend pre-shift meetings conducted by the Manager on Duty.

Requirements

• State or County Responsible Alcohol Awareness Training Certification or equivalent.
• Minimum of 2 years of experience serving in an upscale dining and nightlife venue.
• Working knowledge of high-end restaurant operations and safe, responsible alcohol service.
• Ability to handle multiple tables efficiently with an upbeat, friendly attitude.
• High School Diploma or equivalent.
• Flexible schedule, including late hours.
• Adherence to Dress and Appearance Guidelines.
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes, garnishes, and POS systems.
• Ability to interact positively with guests in a high-energy environment.
• 2 years of bottle service experience.
• 3 years of work experience interacting with people in a positive environment.
• Tolerance of all cultures, music, and art forms.

Preferred Qualifications

• Point of Sales (POS) system knowledge.
• Interest in wines, spirits, and mixology.
• Experience in nightlife environments.
• Cash handling experience.
• Experience recognizing valid IDs.
• Experience in a live music environment.

Physical Demands

• Fast-paced, often loud, and stressful working environment.
• Extended periods of prolonged standing and working on your feet.
• Ability to lift or move up to 25 lbs using proper lifting techniques.