Foundation Room Host - House of Blues Cleveland

About the role

A Foundation Room Host will be responsible for politely greeting and welcoming guests to the Foundation Room, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening, running, closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Negotiate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
• Show guests to tables and guide them to additional areas within the venue
• Anticipate and respond to guest needs
• Market current and future shows and events by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
• Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
• Handle concert tickets, wristbands, box passes, and signature sheet per event
• Check photo IDs for access to Foundation Room lounge
• Ensure all guests adhere to the HOB dress code policy of the Foundation Room lounge
• Communicate with other crew members and departments to ensure guest satisfaction

Requirements

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Efficient in basic computer skills

Skills

• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Efficient in basic computer skills

Benefits

• Willing to commute to downtown area (discounted $7 parking available daily)
• Working environment is fast paced, can be hot, and/or loud
• Position requires extended periods of prolonged standing and/or working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

Pay

Hourly

Schedule

Flexible, nights and weekends