Foundation Room Host/ Hostess House of Blues Dallas

Unity in Diversity — our team members are as diverse as our music venues. With owned, operated, and managed venues, Live Nation Clubs and Theaters (a division of Live Nation Entertainment) spans the legendary Fillmore venues and intimate House of Blues clubs throughout the United States. We are the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in custom-designed environments that bring fans and artists together in unparalleled musical settings. Our mission is to create a profitable and principled global entertainment company that celebrates the diversity and brotherhood of world culture and promotes racial and spiritual harmony through love, peace, truth, righteousness, and non-violence.

About the role

The Foundation Room Host is responsible for meeting, greeting, and seating all guests with a positive, friendly, and helpful attitude. You will serve as a general source of information to all guests entering the venue.

Responsibilities

• Greet all guests promptly and courteously in a professional manner.
• Control the flow of guests coming into the restaurant and those waiting for a table.
• Obtain guests' names, number in party, physical description (for pager system units), arrival times, and any needs for children when applicable.
• Anticipate and respond to guest needs to ensure guest satisfaction.
• Direct guests to appropriate waiting areas when on a wait and estimate/quote accurate wait times for tables.
• Lead guests to tables, place menus, and ensure they are seated before leaving.
• Market current and future shows, menu items, and retail by placing marketing literature on dining tables.
• Answer guest questions regarding the menu, music hall, and artists appearing at the House of Blues.
• Manage foundation access lists, industry access, dinner reservation sheets, and passes for the evening.
• Pick up guest lists for special events and handle concert tickets and signature sheets.
• Obtain the Production sheet for the current night and check current member and spouse lists.
• Verify foundation membership cards and photo IDs, and adhere to the HOB dress code policy for the foundation lounge.
• Distribute wristbands and/or opera box passes.
• Thank each guest for visiting and invite them to return in a friendly and sincere manner.
• Demonstrate knowledge of House of Blues related art, music, and history.
• Adhere to the HOB Hospitality Zone and maintain House of Blues safety and sanitation standards.
• Communicate with other support departments (door host, kitchen, Foundation Room Managers) to ensure proper flow.
• Notify the kitchen when large parties or special event parties have been seated.
• Maintain a clean and organized host area throughout the shift, including polishing entry door windows and keeping the floor free of spills or obstacles.
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand.
• Circulate through the work area to maintain line of sight and atmosphere control.
• Assist other employees and departments as needed, demonstrating teamwork.
• Adhere to standard operating procedures and attend pre-shift meetings conducted by the Manager on Duty.

Performance Evaluation Criteria

• Appearance
• Punctuality and attendance
• Attitude and teamwork
• Opening and closing duties
• Job skills, knowledge, and productivity
• Adherence to policy, sanitation, and safety standards
• Guest satisfaction
• Communication