Security Flex Officer Customer Care

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader. As a Security Officer Enhanced Part Time Patrol Customer Care in Fort Worth, TX, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.

Pay

$19.52 per hour

Schedule

Fixed shift: Thursday, 2:00 PM – 10:00 PM (anchor shift). Six‑month commitment required. Through the Claim‑A‑Shift program you can pick up additional shifts via the scheduling platform to increase earnings and gain experience across multiple sites, allowing you to scale from part‑time to up to 40 hours per week as needed.

Responsibilities

• Provide customer service to employees, visitors, and contractors by carrying out security‑related procedures, site‑specific policies, and emergency response activities as appropriate.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem‑solving manner.
• Conduct regular and random patrols throughout the industrial facility, including production areas, access points, parking areas, and perimeter locations.
• Monitor access and visitor activity in accordance with site procedures and report unusual conditions to the appropriate personnel.
• Document patrols, incidents, and observations accurately and communicate relevant information to Allied Universal leadership and site contacts.

Requirements

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• CPR and First Aid are preferred.
• CPR certification is preferred.
• Must be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Subject to a background investigation in accordance with federal, state, and local laws.
• Subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license is required for driving positions only.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).
• Employee perks program offering discounts at restaurants, entertainment venues, and more.

Why Join Us

• Flexible scheduling: choose from a variety of open shifts that align with your availability and lifestyle.
• Career growth: clear path to full‑time roles and ongoing advancement through paid training programs.
• Smart tools: access exclusive technology for real‑time shift visibility and claiming.