Security Officer Customer Care

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

As a Security Officer Customer Care in Birmingham, AL, you will serve and safeguard clients in a range of industries such as Education, and more. Join Allied Universal as a Security Officer supporting an educational setting where your presence helps foster a welcoming, secure environment for students, families, staff, and visitors.

Responsibilities

• Provide customer service to clients, students, families, visitors, and staff by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols and reporting requirements.
• Conduct regular and random patrols of learning areas, common spaces, entry points, and the perimeter to help identify and report unusual activity or conditions.
• Monitor access to the location, greet and direct visitors, and help maintain visitor management procedures in accordance with site policies.
• Document incidents, observations, and daily activities accurately and communicate relevant information to site leadership and Allied Universal management.

Requirements

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Pay

$13.50 / Hour

Schedule

• Wednesday: 06:30 AM - 05:30 PM
• Thursday: 06:30 AM - 05:30 PM
• Friday: 06:30 AM - 05:30 PM