Security Officer Customer Care
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
About the role
As a Security Officer Customer Care in Pikesville, MD, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Security Officer at a residential community, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter incidents, and provide professional customer service to residents and visitors. You will communicate clearly, respond to security-related concerns, and support a welcoming environment.
Responsibilities
- Provide customer service to residents, visitors, vendors, and/or clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
- Monitor access to the residential community, verify authorized entry, and maintain visitor, vendor, and incident records in accordance with site procedures.
- Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters as appropriate.
- Conduct regular and random patrols throughout the residential property, including common areas, parking areas, entrances, and perimeter locations, to help deter unauthorized activity.
- Report observed maintenance concerns, suspicious activity, policy violations, and other security-related issues according to site-specific procedures.
Requirements
- Be at least 21 years of age.
- A guard card or license is preferred.
- Comfort using a computer or tablet is preferred.
- Customer service experience is preferred.
- CPR and First Aid certification is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Pay
$16.42 / Hour
Schedule
- Monday: 04:00 PM - 12:00 AM
- Tuesday: 04:00 PM - 12:00 AM
- Wednesday: 04:00 PM - 12:00 AM
- Thursday: 04:00 PM - 12:00 AM
- Friday: 04:00 PM - 12:00 AM