Security Communications Dispatcher

Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Security Officer - CCTV / Dispatcher. The Security Operations Center (SOC) is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported. Security Officer - CCTV / Dispatcher Starting Base Pay: $16.75 Workdays Available: Friday - Tuesday Shifts Available: 9:15 PM - 5:45 AM Essential Job Duties And Responsibilities Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systemsProactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarmsAnswer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergenciesServe as the liaison between all departments and the security departmentHandle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security DirectorAccurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staffComplete “task work orders" for all reported maintenance needsInform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systemsControl and monitor the two-way communication systemsMake emergency notifications as necessary pursuant to site Post OrdersMake productivity and cost reduction recommendations to managementMake recommendations for physical security surveys and post orders Basic Qualifications Must possess a high school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Knowledge And Skills Required Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google ApplicationsAbility to work in a team environment; teamworkAbility to multi-task, discern patterns in detail Responsibilities Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activitiesRespond to incidents and critical situations in a calm, problem solving mannerConduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. Minimum Requirements Be at least 18 years of age for unarmed roles; 21+ years of age for armed rolesPossess a high school diploma or equivalent, or 5 years of verifiable experienceAs a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.A valid driver’s license will be required for driving positions only Benefits Medical, dental, vision, basic life, AD&D, and disability insuranceCompany's retirement plansSeven holidays annually paid at time and a half, if worked40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1710079