Security Assistant Account Manager

Responsibilities

• Assists the Account Manager with all supervisory, training and operations functions at the assigned post.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Serves as the first direct supervisory contact for shift supervisors (if applicable) or Security Professionals regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Maintains and updates Post Order manuals and other post and training information.
• Conducts interviews and evaluates new employees.
• Conducts on-the-job training for new employees and reviews post orders, routine responsibilities, and emergency situations.
• Manages and supervises all sub-units within the Security Department, such as fire control rooms and loading docks.
• Generates work orders and paperwork for extra security coverage requests.
• Responds to minor incidents and ensures appropriate action is taken.
• Identifies and addresses personnel problems and forwards issues to the Account Manager or HR.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Responds to client or site emergencies and maintains positive client/security relationships.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement, and/or military required.
• Valid state Guard License or application and issuance of such license prior to employment.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, and proper insurance.
• Energetic and focused personality with the ability to take initiative, handle multiple assignments, and manage deadlines.
• Strong customer service orientation and ability to resolve client issues professionally.
• Excellent verbal and written communication skills.
• Ability to train and coach others and enforce post orders, security standards, and company policies.
• Available to work outside normal shift schedule and accessible by phone or pager 24/7 for emergency response.