Security Ambassador - Grave Shift - Full Time - Virginia

Responsibilities

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels
• Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Aid in resolving customer disputes, intoxicated subjects, criminal matters and traffic control
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• Assist in transporting money, chips, tokens, and markers
• Ensure the safety and security of all guests and team members

Qualifications

• Ability to work Grave Shift 11:30 pm to 8:00 am
• Must have a valid driver's license
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards
• Physical Requirements: Ability to stand and walk for extended periods of time, ascend and descend stairs, work in extreme temperatures (both hot and cold), lift up to 50 lbs, ride a bicycle, operate and ride a Segway and / or other vehicles

Skills

• Ability to write reports
• Ability to use a telephone properly
• Ability to read and understand memos
• Ability to multi task
• Good customer service skills