Security Ambassador - Day Shift - Full Time - Virginia

About the role

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.

Responsibilities

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels
• Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes
• Respond to medical or