SECURITY AMBASSADOR-DAY SHIFT

About the role

Join PENN Entertainment and be part of an exciting, fast-paced industry where you’ll work with a diverse team driven by enthusiasm for helping people find and have more fun. This role offers opportunities for career growth and support to expand your possibilities. Initial salary placement is based on relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package.

Responsibilities

• Ensure the safety of customers, employees, and others on the premises, including racing areas, barn areas, and event showrooms.
• Greet patrons and visually inspect bags, purses, and individuals for unauthorized items.
• Assist customers and employees, and report critical situations (e.g., medical emergencies, irate customers).
• Patrol casino premises, buildings, grounds, corridors, barn areas, office areas, and parking facilities.
• Ensure the integrity of all slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform the drop for table games, including poker, following internal control procedures.
• Report critical situations, violations, or acts detrimental to the best interest of HCCTR to Security management.
• Examine doors, windows, and gates to ensure they are secure.
• Advise violators of rule infractions (e.g., loitering, smoking, carrying forbidden articles).
• Assist in internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for tampering.
• Monitor and report irregularities such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to prevent theft of company property.
• Sound alarms or notify supervision in case of fire, theft, or unauthorized persons.
• Permit authorized persons to enter property and regulate vehicle/pedestrian traffic as needed.
• Record data such as property damage, unusual occurrences, or equipment malfunctions for supervisory staff.
• Maintain superior customer service in accordance with company standards and programs.
• Uphold professional behavior and appearance, ensuring confidentiality of Security department functions and other sensitive information.
• Participate in meetings and training as required.
• Perform duties safely and report hazards immediately.
• Prepare reports as requested or required.
• Perform other duties as assigned by department or company management.

Requirements

• High school diploma or equivalent required; one to three months of related experience and/or training preferred.
• Ability to read and comprehend simple instructions, correspondence, and memos.
• Effective communication skills for one-on-one and small group interactions with customers, employees, and the public.
• Ability to accurately perform basic mathematical functions applicable to business needs.
• Apply common sense to carry out instructions provided in written, oral, or diagram form.
• Must obtain annual licensing with the West Virginia Lottery and Racing Commissions.
• CPR certification is mandatory.
• Valid driver’s license for your state of residence; periodic driving record checks will be conducted.
• Minimum age of 21 years.
• Strong observation skills and ability to work diplomatically and tactfully.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as needed.
• Ability to interact effectively with customers and employees.
• Previous customer service experience preferred.

Physical Demands

• Ability to maintain physical stamina and mental focus in a fast-paced casino environment while dealing with customers, management, and employees.
• Regularly required to stand/walk up to twelve hours, speak, hear, use hands to finger/handle/feel, and reach with hands and arms.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to wet/humid conditions, moving mechanical parts, high/precarious places, fumes or airborne particles, toxic/caustic chemicals, and risk of electrical shock.
• Works in an environment where smoking is permitted and noise levels may be higher than normal.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.