Security Ambassador - Full Time - Virginia

About the Role

The Security Ambassador is responsible for ensuring the safety and security of our guests, team members, and company assets while providing excellent customer service. The focus is on maintaining a safe and comfortable environment with a positive, can-do attitude and an emphasis on the highest level of guest service for both external and internal guests at Live! Casino & Hotel.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino and hotels. Refuse admission to persons under the age of 21, those without proper authorization, or those carrying weapons or other prohibited items.
• Explain the rules, regulations, and code of conduct for the casino and hotels.
• Interact with the public professionally when providing assistance, giving directions, and responding to inquiries.
• Assist with customer disputes, intoxicated subjects, criminal matters, and traffic control.
• Resolve complaints within the scope of authority; otherwise, refer to management.
• Notify supervisors, managers, surveillance, and/or the Casino and Hotel Operations Manager of any unusual events, incidents, or crimes.
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required.
• Manage the Employee/Visitor Entrance, ensuring only authorized personnel enter; maintain a log of visitors and vendors.
• Monitor guest and team member passage in and out of restaurants and gaming areas.
• Control traffic congestion in the valet and parking areas.
• Write and investigate first reports of injury.
• React to guest and team member incidents and accidents.
• Assist in transporting money, chips, tokens, and markers.
• Check for and report safety hazards.
• Ensure the safety and security of all guests and team members.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent is preferred.
• One (1) to two (2) years of experience in security with a focus on guest service is preferred.
• Must have a valid driver’s license.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board or any other applicable regulatory entity.
• Must be able to work in an environment exposed to alcohol, smoking, bright lights, and loud noises.

Skills

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multitask.
• Good customer service skills.
• Ability to perform duties under frequent time pressure in an interruptive environment.
• Ability to be alert at all times.
• Dexterity to perform day-to-day activities and respond during emergencies.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend, and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to ride a bicycle.
• Ability to operate and ride a Segway and/or other vehicles.

Benefits

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods, and Entertainment

About the Work Environment

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team while valuing and celebrating diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.

Live! is a 24/7, high-energy casino with a culture committed to fairness, teamwork, and fun. The environment is large and fast-paced, requiring the ability and energy to move about with a true sense of urgency. You will be exposed to alcohol, cigarette, and cigar smoke.