Security Ambassador.

About the Organization

Two foundational things are true at History Colorado: We love Colorado. And we believe in the transformative power of history. We are a people-driven, history-centered movement building a better future. As an agency of the State of Colorado and a non-profit organization, we are committed to serving all Coloradans through enriching experiences at eleven museums and historic sites, dynamic exhibits, and relevant activities.

We work with school groups and young learners through field trips, day camps, and traveling programs. We’re home to a free public research center, Colorado’s Office of Archaeology and Historic Preservation (OAHP), and the Colorado State Historical Fund (SHF), the nation’s largest preservation program of its kind. We steward 15 million objects, photographs, and archival resources and serve tens of thousands of learners of all ages through dynamic programs.

We strive to be a place of belonging for all Coloradans, committed to Colorado’s diverse communities through education, engagement, and access. Our vision is that every Coloradan feels rooted, draws strength from those who have come before us, and knows they belong in this place.

In pursuit of a more just and equitable Colorado, our work is guided by the following grounding virtues:

• Being in Community
• Amplifying and Centering Voices of Black, Indigenous, and People of Color
• Co-creation and Shared Authority
• Humility and Reflection
• Responsiveness and Flexibility
• Shared Destiny

About the Role

Protect Colorado's rich past as a Security Ambassador at the History Colorado Center in downtown Denver. In this active, public-facing role, you will safeguard staff, visitors, students, events, and priceless artifacts. You will communicate museum policies, perform facility safety checks, monitor exhibition galleries, and provide exceptional, welcoming customer service to ensure a safe environment for all.

Primary work location: History Colorado Center, 1200 Broadway, Denver, CO 80203.

Responsibilities

• Visitor Services and Facility Access
  • Front Security Desk & Reception: Greet and route visitors, perform telephone reception (transfer calls, take messages), and provide general museum, facility, and lost-and-found information.
  • Facility Access: Monitor entry and exit points, control access to restricted areas, escort staff, contractors, or visitors when requested, and secure the building, interior areas, and lights during opening and closing procedures.
  • Event and Meeting Access Verification: Greet and check credentials, tickets, and passes at designated entry points to prevent unauthorized access.
• Systems Monitoring & Reporting
  • Systems Monitoring: Continuously monitor cameras, physical alarm systems, fire protection, HVAC systems, and building environmental controls.
  • Documentation & Logs: Complete daily activity logs, submit online facility requests, and document and file online incident or police reports following set protocols.
• Safety, Security & Enforcement
  • Rule Enforcement: Ensure patron and staff compliance with general safety and security protocols.
  • Patrol & Inspection: Conduct regular building and post checks with dispatch, inspect entry/exit points and interior areas each shift, and monitor the property for thefts, disturbances, vandalism, and unauthorized entry.
  • Emergency Response & First Aid: Respond to emergencies (fire alarms, medical situations, security incidents), administer CPR or first aid as necessary, contact 911 or law enforcement, and assist with emergency evacuations, first-responder liaising, and alarm resets.
  • Tabletop Exercises: Participate and support structured tabletop exercises.
• General Operations & Collaboration
  • Communication: Maintain clear radio communication protocols with the Control Hub and internal teams. Maintain clear phone communication with law enforcement, emergency services, and internal teams.
  • Team Support & Logistics: Collaborate with Security, Facility, and Guest Services teams. May support business-related transport duties and loading dock relief.
  • Professional Development: Participate in ongoing training programs and professional development.

Requirements

• Experience: 2 years of experience in customer service, security, or a related field (museum or cultural institution experience preferred) applying policies, procedures, or operational rules within a public-facing environment.
• Substitutions: Successful completion of coursework from an accredited college or university in Criminal Justice, Museum Studies, Hospitality, or a closely related field may substitute for the required experience on a year-for-year basis (e.g., 30 semester hours equals one year of experience), up to a maximum of one (1) year. (One year of hands-on experience is required regardless of degree.)
• Conditions of Employment:
  • Must become certified in First Aid, CPR, and receive AED training, if hired.
  • Circumstances may require this position to occasionally work outside of scheduled hours.
  • Must be able to lift and move up to 25 pounds.
  • Must be able to sit, stand, and/or walk for extended periods.
  • Must be able to climb and descend stairs.
  • Must be able to crouch and stand.
  • Must be able to work under inclement weather conditions.
  • Must be able to see, hear, and communicate safety and security incidents.

Preferred Qualifications

• Experience working in a museum, cultural institution, or similar visitor-driven entertainment venue focused on immersive storytelling and public engagement.
• Experience following protocols and providing excellent customer service directly to internal and external customers.
• Experience typing and submitting detailed digital reports, logs, and daily work files.
• Experience in high-pressure situations and using de-escalation methods towards conflict resolution.
• Experience working independently and as part of a team.
• Strong communication skills, both written and verbal.

Skills

• Customer service: Help guests politely while keeping the space safe.
• Observation: Watch crowds and rooms closely to spot risks.
• Communication: Speak clearly and professionally to visitors and staff.
• Conflict resolution: Apply calm and caring de-escalation towards angry or upset people.
• Emergency response: Act fast during incidents, medical events, or threats.
• Technology use: Operate computers, security cameras, and alarms.
• Attention to detail: Notice hazards, visitor behavior, and/or safety vulnerabilities.
• Integrity: Ethically safeguard valuable assets and sensitive areas.
• Calmness: Stay steady during high-stress moments or alarms.
• Continuous learning: Accept feedback and proactively build knowledge.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans: stateofcoloradobenefits.com.
• Employer supplemented Health Savings Account.
• Paid life insurance, plus additional optional life insurance options.
• Short- and long-term disability coverage.
• 11 paid holidays per year plus generous vacation and sick leave accruals.
• BenefitHub state employee discount program.
• State of Health employee wellness program.
• Excellent work-life programs, such as flexible schedules and more.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. We are committed to anti-racism practices and encourage members of Black, Indigenous, People of Color (BIPOC), LGBTQ+, and differently abled communities to apply.