Security Ambassador

About the Role

The Security Ambassador role at Seneca Resorts & Casinos is responsible for offering a welcoming experience to guests upon arrival and providing exceptional guest service while completing assigned duties. This position is eligible for a $1,500 sign-on bonus and offers a dynamic work environment where great teams make the #Best8Hours of your day.

Responsibilities

• Create a welcoming experience for guest arrival and offer exceptional guest service during assigned duties.
• Assigned to indoor or outdoor positions throughout the property at the discretion of Security Management.
• Successfully complete CPR/First Aid Training Course and any other training required by Security Management.
• Report violations, acts, or situations detrimental to the best interest of Seneca Gaming Corporation to the Security Management Team.
• Assist in internal or external investigations conducted by Seneca Gaming Corporation, Seneca Gaming Authority, or authorized local authorities in a non-Gaming capacity.
• Resolve or de-escalate conflicts in Non-Gaming areas.
• Maintain confidentiality regarding internal functions of the Security Department and other sensitive information.
• Comply with all information security policies and procedures.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend necessary meetings.

Qualifications/Requirements

• Must be 18 years of age or older.
• Preference given to candidates with a high school diploma.
• Preference given to candidates with Security, Hospitality, or guest service experience.
• Good observation, writing, and spelling skills.
• Effective communication skills, both written and oral.
• Ability to resolve problems/conflicts diplomatically and tactfully.

Physical Requirements And Work Environment

• Work in a moderate to loud noise environment, including the casino floor where smoking is permitted.
• Stand, walk, and move through all Non-Gaming areas of the casino.
• Work nights, weekends, and holidays.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Maintain physical stamina and mental attitude to work under pressure in a fast-paced environment.

Pay

Starting rate: $16.50. Compensation is negotiable based on experience and education.