Security Ambassador

About the role

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home.

The Security Ambassador serves as the first point of contact for members, guests, residents, and vendors entering the property. This role is responsible for ensuring controlled access, maintaining a secure environment, and delivering exceptional service that reflects the standards of a luxury hotel and private tennis club. The ideal candidate combines strong security awareness with refined hospitality and professionalism. By assisting management and staff in providing a safe and secure resort/hotel environment for guests, members, employees, and visitors, employees help ensure experiences at the La Jolla Beach and Tennis Club, Inc. are memorable.

Responsibilities

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Ensure all guests coming onto the property are properly registered.
• Provide warm, welcoming, and professional first impression.
• Offer directions and property information to the members and guests.
• Assist with traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure the Ambassador booth remains organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Consistently provide professional, attentive, and genuinely friendly service.
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests.
• Other duties may be assigned.

Requirements

• Education & Experience: High school diploma or