SECURITY AMBASSADOR

Essential Duties and Responsibilities

• Ensure the safety of customers, employees and others while on the premises of HCCTR, including racing, barn areas, and events showroom.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations (medical emergencies, irate customers, etc.).
• Perform continual observation and patrolling of casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities.
• Ensure the integrity of all slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform the drop for table games including poker, in accordance with internal control procedures.
• Report critical situations and any violations, acts or situations detrimental to HCCTR to Security management.
• Examine doors, windows, and gates to determine they are secure.
• Advise violators of rule infractions such as loitering, smoking, or carrying forbidden articles.
• Assist in internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery to ascertain if tampering has occurred.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Observe departing personnel to guard against theft of company property.
• Sound alarm or notify supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.
• Permit authorized persons to enter property.
• Record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Regulate vehicle and pedestrian traffic to maintain orderly flow as needed.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards.
• Maintain complete confidentiality with respect to the internal functions of the Security department and any other confidential information.
• Maintain a professional work environment with management and staff.
• Participate in meetings and training as required.
• Perform all job duties in a safe and responsible manner and report safety hazards immediately.
• Prepare reports as requested or required.
• Perform other duties as assigned by department and/or company management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This will be evaluated through 30, 60 and 90 benchmark requirements and a 45 day survey.

Education and/or Experience

• High school diploma or equivalent required.
• One to three months related experience and/or training preferred.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Able to effectively present information in one-on-one and small group situations to customers, employees and others.
• Effective in communicating and presenting information and responding to questions from supervisors, managers, fellow employees and/or the general public.

Mathematical Skills

• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Certificates, Licenses, Registrations

• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state in which you reside.
• Subject to periodic checks of driving record to determine continued suitability to drive company and/or patron vehicles.

Other Qualifications

• Must be a minimum of 21 years of age.
• Must have good observation skills.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Must be diplomatic and tactful; speak clearly and politely; respond well to questions.
• Must have the ability to deal effectively and interact well with customers and employees.
• Previous customer service experience preferred.
• Champion of Red Carpet Customer Service and building positive team spirit.

Physical Demands

• Able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.
• Regularly required to stand/walk up to twelve hours; speak; hear; use hands to finger, handle or feel; reach with hands and arms.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock.
• Working in an environment where smoking is permitted and higher than normal noise levels.

This response is AI-generated, for reference only.