Security Ambassador

About the role

The Security Ambassador position plays a vital role in creating a welcoming, safe, and inclusive museum environment at the Nasher Museum of Art. This role supports safety, protects cultural assets, and delivers exceptional visitor experience.

Responsibilities

• Implement and uphold museum security procedures in collaboration with fellow security staff.
• Respond calmly and effectively to emergencies, including fire/life safety and medical situations.
• Maintain strong situational awareness, identifying suspicious, unsafe, or unusual activities.
• Document incidents clearly and accurately through required reporting protocols.
• Monitor assigned galleries and museum spaces to encourage safe, respectful visitor behavior.
• Safeguard artworks, facilities, and property through proactive presence and observation.
• Welcome and check in visitors at the loading dock; issue temporary badges as needed.
• Escort Duke Facilities personnel and external contractors to secure, non-public areas.
• Address policy concerns in a respectful, visitor-centered manner.
• Provide exceptional customer service to visitors, staff, and community partners.
• Aid guests with inquiries, directions, and general information about the museum and Duke campus.
• Maintain clear and professional communication with museum staff and security leadership.
• Conduct opening and closing procedures and maintain daily logs as outlined in standard operating procedures.
• Monitor and operate museum video surveillance systems.
• Support after-hours and special events as needed.
• Participate in required training and ongoing professional development.
• Operate a golf cart for museum-related duties.
• Perform other responsibilities as assigned to support museum operations and visitor experience.

Requirements

• Communication and comprehension skills normally acquired through a high school education.
• Dependability and sound judgment in daily responsibilities.
• Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.
• Strong communication skills, including clear spoken and written English (bilingual abilities welcomed).
• High observation skills and situational awareness.
• Physical ability to stand, walk, climb stairs, and work outdoors as needed.
• Comfort with Microsoft Office tools and basic computer applications.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• A satisfactory MVR check for golf cart operation.

Qualifications

• Communication and comprehension skills normally acquired through a high school education.
• Dependability and sound judgment in daily responsibilities.
• Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.
• Strong communication skills, including clear spoken and written English (bilingual abilities welcomed).
• High observation skills and situational awareness.
• Physical ability to stand, walk, climb stairs, and work outdoors as needed.
• Comfort with Microsoft Office tools and basic computer applications.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• A satisfactory MVR check for golf cart operation.

Skills

• Communication and comprehension skills normally acquired through a high school education.
• Dependability and sound judgment in daily responsibilities.
• Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.
• Strong communication skills, including clear spoken and written English (bilingual abilities welcomed).
• High observation skills and situational awareness.
• Physical ability to stand, walk, climb stairs, and work outdoors as needed.
• Comfort with Microsoft Office tools and basic computer applications.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• A satisfactory MVR check for golf cart operation.

Benefits

Duke University offers comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Pay

Your total compensation goes beyond the dollars on your paycheck. Duke provides an annual base salary range for this position as USD $20.00 to USD $24.10. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Schedule

This position is from Saturday-Wednesday, 8am to 5pm. There will be no on call shifts.