Security Ambassador

About the role

The Security Ambassador serves as the first point of contact for members, guests, residents, and vendors entering the property. This role is responsible for ensuring controlled access, maintaining a secure environment, and delivering exceptional service that reflects the standards of a luxury hotel and private tennis club.

Responsibilities

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Provide warm, welcoming, and professional first impression.
• Aid in traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure Ambassador booth remained organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Other duties may be assigned.

Qualifications

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Provide warm, welcoming, and professional first impression.
• Aid in traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure Ambassador booth remained organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Other duties may be assigned.

Outcome

By assisting management and staff in providing a safe and secure resort/hotel environment for guests, members, employees, and visitors, employees help ensure experiences at the La Jolla Beach and Tennis Club, Inc. are memorable.

Qualification Requirements

• Educational Requirements: High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Reasonable Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Reasoning Abilities: Ability to apply understanding based on company policies and procedures in carrying out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
• Physical Demands: While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts. The noise level in the work environment is usually moderate to loud. Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

Working Conditions

• Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts. The noise level in the work environment is usually moderate to loud. Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

Scheduling

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed shift if business, staffing, or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.