Security Agent | Full Time

At Hyatt, we believe in the power of belonging—of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, where everyone's role matters and opportunities are yours to shape. Your individuality is celebrated, and hospitality is more than just a job—it's a career for people who care.

Ideally situated across from the 40-acre California State Capitol State Park—and surrounded by restaurants, shopping, and nightlife—our recently redesigned downtown Sacramento hotel offers a serene urban oasis within walking distance of the Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront, and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in city skyline views from your guest room.

About the role

We are seeking a professional, service-oriented Security Agent to join our team at a high-profile downtown hospitality property with 24/7 security operations. This role is ideal for individuals who thrive in a fast-paced, team-based environment and understand that hospitality security is built on visibility, professionalism, and exceptional guest interaction. Our Security Agents maintain a safe and welcoming environment for guests, associates, and visitors while upholding the highest standards of service and professionalism.

Responsibilities

• Provide a visible security presence throughout the property, including lobby, public areas, back-of-house, and parking facilities
• Deliver exceptional customer service while enforcing property policies and procedures
• Conduct routine patrols and safety inspections
• Monitor CCTV, access control, and alarm systems
• Respond promptly and professionally to incidents, medical emergencies, disturbances, and safety concerns
• Write clear, accurate, and detailed incident reports
• Work a flexible schedule, including weekends and holidays
• Communicate effectively with guests, team members, management, and first responders
• Support emergency response procedures and life safety protocols
• Abide by Post Orders and organizational standards

Requirements

• One year minimum of security experience
• Ability to stand and walk for prolonged periods, including lifting approximately 40 lbs and climbing multiple flights of stairs
• Comfortable with exposure to hot and cold weather
• Proficient computer and cellphone skills, including use of application-based reporting software
• Intermediate to advanced literacy in English reading and writing
• High School Diploma or equivalent (GED)
• Valid CA BSIS Issued Guard Card

Preferred Experience and Skills

• Previous hospitality security experience
• Excellent verbal and written communication skills
• Current CPR/AED & First Aid certification (Red Cross or ASHI)
• Report writing and investigative skills with attention to detail
• ASIS or ALHEI certifications
• Comfortable using security technology systems (CCTV, access control, incident reporting software, etc.)
• Demonstrated customer service mindset
• Team-oriented with a proactive approach to safety
• Professional demeanor and appearance
• Strong situational awareness and sound judgment
• Ability to remain calm under pressure
• Associate and above College Degree, preferably in Criminal Justice, Business, or Computer Sciences

Pay

$23.14 per hour

Benefits

• Free room nights, discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers—Apple, AT&T, Verizon, Headspace, and many more