Security Agent

About the role

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Responsibilities

• Interacting with guests and employees.
• Basic First Aid response.
• Enacting general emergency procedures in conjunction with resort policies.
• Basic understanding of emergency and law enforcement services and procedures.
• Managing and resolving tier-two (transferred from other departments) customer service issues.
• Enforcing all property regulations.
• Investigating incidents.
• Writing and filing reports.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Valid US Driver's license.
• Extensive customer service skills and experience.
• Clean driving record and background check.
• Able to communicate effectively in English, both written and verbal.
• Great interpersonal skills.
• Able to work outside in all weather conditions.
• Able to lift 50 pounds.
• Able to stand for extended periods of time.
• Able to bend, crawl, climb, lift, kneel and crouch.
• Able to work weekends, holidays and evenings.
• Able to remain flexible in schedule, working nights, weekends, and holidays as needed.
• Minimum age: at least 18 years of age.

Benefits

• Free passes for employees.
• Employee discounted lift tickets for friends and family.
• Free ski lessons.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 40% retail discounts.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development (Epic Service).
• Referral Program.
• Wellness benefits.

Pay

The expected pay range is $20.00/hr – $23.00/hr.