Security Agent

About the Role: Security Agent

As our Security Agent, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

Responsibilities

• Conduct patrols of the entire facility to ensure the safest environment possible for all guests, patrons, visitors, employees, etc.
• Write incident and accident reports.
• Participate in security investigations as required by management.
• Process items lost by guests, employees, and visitors within the facility.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinating expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
• Handle undesired conduct, violations of hotel policy, and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
• Memorize and monitor the life safety system installed at the property, including the layout of the entire building, alarm pull stations, location of fire extinguishers, and sprinklers.
• Escort guests and employees as required to parking lots, provide the same for employees carrying house banks.

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.

Guest Experience

• Deliver exceptional service rooted in passion for hospitality.
• Anticipate needs and respond with a solutions-first mindset.
• Create memorable, personalized experiences for every guest.

Team Collaboration

• Work collaboratively across teams to achieve shared goals.
• Communicate effectively and contribute to a positive work environment.
• Support a culture of respect, energy, and accountability.

Compliance & Standards

• Follow all company policies, safety standards, and procedures.
• Maintain accuracy in processes, reporting, and documentation.
• Uphold a culture of accountability and operational excellence.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Technical / Role-Specific Requirements

• Have patience, tact, and diplomacy.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to write routine reports and correspondence.
• Be professional in all interactions with guests and associates.
• Ability to listen effectively, speak, read, and write English clearly to ascertain and document important information.
• Must be able to communicate in a professional manner and respond with timeliness.
• Excellent organizational and prioritization skills.
• Ability to stand, walk, and/or sit and continuously perform essential job functions for the duration of the shift.
• Previous security experience, preferably in a hotel environment.

Education

High school diploma or equivalent required.

Benefits

• 401(k) Retirement Plan with Company Match (where applicable)
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

About Lakefront Anchorage

Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska's natural landscape. As one of Anchorage's most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere—creating an experience that is uniquely Alaskan.

About Millennium Hotels & Resorts

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values:

• Passion for Hospitality: Delivering meaningful and memorable guest experiences
• Entrepreneurial: Taking ownership and acting with agility
• Innovation & Progressive: Continuously improving how we operate and serve
• Solutions & Results Oriented: Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.