Security Account Manager (85348)

Job Summary

The Account Manager reports to the Senior Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities

• Manage daily operational and administrative functions across security contracts employing Inter-Con employees
• Keep the Senior Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Senior Director of Operations in operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance and training are being met at all times

Qualifications

• Required Skills/Abilities:
  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g. – MS Word, Excel, Access, SharePoint)
  • An understanding of security operations and contracts management preferred
  • Understand operational KPIs and ability to utilize data to drive operations
  • Strong interpersonal, critical thinking and time management skills
  • A great communicator that gets the value of teamwork
  • Experience in general office setting in a supervisory role preferred
  • Comfortable in an ever changing, fast paced, sometimes stressful environment
  • Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus
  • Project management experience
  • PMP certification a plus
• Preferred Skills/Abilities:
  • Customer Service orientation required
  • Able to interact in a corporate environment and effectively communicate with all levels of management
  • Must be flexible and possess the ability to meet deadlines in a high tempo environment
  • Excellent time-management, organization and multi-tasking skills required
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude
  • Able to work in a matrixed environment
  • A positive and upbeat team member!

Education And Experience

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public
• Maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime
• Time flexibility depending on the needs of the company

Benefits

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.